By placing an order you agree to the sales terms, conditions and policies.

Customer Acknowledgement

These Terms constitute a binding contract between the Customer and RoboFactory. The Customer acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or otherwise shopping on the Website (the "Site"). These Terms are subject to change without prior notice.

Pricing, Shipping and Stock

RoboFactory reserves the right to adjust pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All prices include VAT unless otherwise stated.

All delivery times mentioned on the delivery page exclude weekends and public holidays. You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and picked up by the courier. Delivery times are estimates only and RoboFactory shall not be liable for any delays caused by the courier company. Payment is due before your order is sent out for delivery.

All orders are subject to product availability. If the items are marked as available on the Website, this means that stock is available and will be processed for delivery. Items that are marked as Back-Order will be delivered within 14-20 days.

RoboFactory will make every effort to ensure the accuracy of the information published on our Website, however, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a credit on your RoboFactory account. We also do not guarantee that our prices listed on other Websites or price engines are accurate or up-to-date.

Returns and Refunds

Please refer to our returns and refunds policy page.

Limitation of Liability

By accessing this Website, you are bound by the Website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site.

The materials contained in this Website are protected by applicable copyright and trade mark law.

In no event shall RoboFactory or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the RoboFactory site, even if the employees of RoboFactory or an authorized representative has been notified orally or in writing of the possibility of such damage.

Installation and Use of product

RoboFactory shall not be liable for any damages, including personal, death, physical or financial damages arising from the incorrect use, not testing of the product for its correct operation or incorrect installation of the product.
• All products that require electrical installations must be installed by a certified electrician.
• All products purchased by the customer from RoboFactory must be tested for its correct operation when received, and if it does not work in accordance to the specification, must be returned to RoboFactory for a full refund or replacement. These products include but not limited to Smart Switches (e.g. Sonoff Basic), Smart Sensors (e.g. Smoke detectors, Sirens, temp and humidity sensors) Security products (PIR's) etc.

Privacy and Security

Personal information, such as your email address, your purchases, etc. is kept confidential and not given or sold to any third party for any reason (unless required by a government office or by a court order).  This includes your email address if you opt-in to receive our newsletter.


The Customer agrees to indemnify RoboFactory from and against any and all claims, lawsuits, or actions (including the payment of all damages, expenses, taxes, levies, penalties, costs and legal fees), irrespective of their cause that arise from the failure of products, or service or the actions of its employees. This indemnity also extends to all losses caused by improper installation or operation of the products whether it's due to defects in the product or components.

RoboFactory Lowest Price Guarantee.

At RoboFactory, we aim to be affordable, offer the lowest prices and provide the best customer service in South Africa. We are committed to you, our Customer.

RoboFactory will beat any price. If you find an identical product cheaper elsewhere, we will beat the price by 4% on the difference.

Term’s and Condition’s for this offer:

• The competing retailer must be a registered, legitimate South African retailer.
• Proof of the product price must be available either through a written quote, online or print advertising.
• The written quote, online or print adverting must be valid, current and include the cost of delivery.
• This promotion does not apply to quotes/advertising obtained from International stores including International online stores available in South Africa.
• The product must be identical in brand, specification and barcode.
• The competing retailer must have stock of the identical product.