By placing an order, you agree to the sales terms, conditions, and policies outlined below.
These Terms constitute a binding contract between you (the Customer) and RoboFactory. By making a purchase, placing an order, or shopping on our website (the "Site"), you acknowledge and accept these Terms. Please note that these Terms are subject to change without prior notice.
Pricing, Shipping, and Stock:
RoboFactory reserves the right to adjust pricing, products, and service offerings for various reasons, including changing market conditions, product discontinuation, product unavailability, manufacturer price changes, and errors in advertisements. All prices listed include VAT unless otherwise stated.
Delivery times mentioned on the delivery page exclude weekends and public holidays. Once your order has been processed and collected by the courier, you will receive a shipping confirmation email containing a tracking number. Delivery times provided are estimates, and RoboFactory will not be held liable for any delays caused by the courier company. Payment is due before your order is sent out for delivery.
All orders are subject to product availability. If items are marked as available on the Website, it means that stock is available and will be processed for delivery. Items marked as Back-Order will be delivered within 14-20 business days.
While we strive to ensure the accuracy of the information published on our website, please note that documents and graphics may contain technical inaccuracies or typographical errors. We provide all such documents and graphics "as is" and make no representations about their suitability.
In the event of an error where a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and payment has been made, we will promptly issue a credit to your RoboFactory account. We also do not guarantee the accuracy or currency of our prices listed on other websites or price engines.
Returns and Refunds:
Please refer to our returns and refunds policy page for more information.
Limitation of Liability:
By accessing this Website, you agree to comply with the Website Terms and Conditions of Use, applicable laws, and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the site.
RoboFactory and its suppliers shall not be liable for any damages, including but not limited to loss of data or profit, or business interruption, arising from the use or inability to use the materials on the RoboFactory site, even if RoboFactory employees or authorized representatives have been notified orally or in writing of the possibility of such damage.
Installation and Use of Product:
RoboFactory is not liable for any damages, including but not limited to personal, physical, death, or financial damages, arising from the incorrect use or installation of the products. Please note the following:
• All products that require electrical installations must be installed by a certified electrician.
• All products purchased from RoboFactory must be tested for correct operation within 7 days of receipt. If the product does not function according to the specifications, it must be returned to RoboFactory for a full refund or replacement. This includes, but is not limited to, Smart Switches (e.g., Sonoff Basic), Smart Sensors (e.g., Smoke detectors, Sirens, temp and humidity sensors), and Security products (PIR's), among others.
Privacy and Security:
Your personal information, such as your email address and purchases, is kept confidential and is not given or sold to any third party unless required by a government office or by a court order. If you opt-in to receive our newsletter, your email address will also be kept confidential.
You agree to indemnify RoboFactory from and against any and all claims, lawsuits, or actions (including the payment of all damages, expenses, taxes, levies, penalties, costs and legal fees), irrespective of their cause that arise from the failure of products, or service or the actions of its employees. This indemnity also extends to all losses caused by improper installation or operation of the products whether it's due to defects in the product or components.